Return & Refund Policy

At Siwayah, your satisfaction is our priority. If you're not fully happy with your purchase, please review the following return and refund policy carefully.

Return Eligibility

• Items must be returned within 7 days of receiving your order.
• Products must be unused, in original packaging, and in the condition you received them.
• Please include the original invoice or proof of purchase.

Items Not Eligible for Return

We are unable to accept returns on the following items:

• Gift cards
• Customized or monogrammed bags
• Final sale or clearance items

How to Initiate a Return

To begin the return process, contact our team via email at info@siwayah.com or through our Contact Page. Once approved, you'll receive further instructions on returning the item.

Refund Process

• After we receive and inspect your returned item, we’ll inform you about the refund decision.
• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the item was damaged or incorrectly sent.

Exchanges

Received a damaged or defective product? Let us know immediately. We’ll gladly replace it or issue a refund, depending on availability.

Missing or Late Refunds

If your refund hasn’t arrived:

• Check your bank or payment account again.
• Contact your credit card provider; posting delays can happen.
• Still unresolved? Reach us at info@siwayah.com.

Need Help?

Have questions about this policy or your order? Get in touch with us or email info@siwayah.com. We're here to help.